Pixsent Privacy Policy
Pixsent utilizes end-to-end encryption to provide private messaging services to users worldwide (“Services”). Your messages are always encrypted, so they can never be shared or viewed by anyone but yourself and the intended recipients.
Information You Provide
- Your Account Information. You must provide your mobile phone number and basic information (including a profile name of your choice) to create a Pixsent account. If you don’t provide us with this information, you will not be able to create an account to use our Services. You may add other information to your account, such as a profile picture.
- Your Messages.Pixsent cannot decrypt or otherwise access the content of your messages. Pixsent queues end-to-end encrypted messages on its servers for delivery to devices that are temporarily offline (e.g. a phone with no reception). Your messages are stored on your own devices. Additional technical information is stored on our servers, including randomly generated tokens and other material that is necessary information to transmit messages.
- Undelivered Messages. If a message cannot be delivered immediately (for example, if the recipient is offline), we keep it in encrypted form on our servers for up to 15 days as we try to deliver it. If a message is still undelivered after 15 days, it’ll be deleted.
- Your Connections. You can use the contact upload feature and provide us, if permitted by applicable laws, with the phone numbers in your address book on a regular basis, including those of users of our Services and your other contacts. If any of your contacts aren’t yet using our Services, we’ll manage this information in a way that ensures those contacts cannot be identified by us.
- Customer Support. When you contact us for customer support or otherwise communicate with us, you may provide us with information related to your use of our Services, or any other information you deem helpful, and how to contact you (e.g., an email address). For example, you may send us an email with information relating to app performance or other issues.
Contact Us
If you have questions or issues about our Privacy Policy, please contact us at info@pixsent.com